FAQ

Frequently Asked Questions

1. What materials are used to make Alcázar Frames?
Our frames are crafted from high-quality, sustainable materials like acetate and stainless steel, ensuring durability, comfort, and timeless style.

2. Are Alcázar Frames suitable for prescription lenses?
Yes, all our frames are compatible with prescription lenses. Simply take them to your optician for fitting.

3. Do you offer international shipping?
Absolutely! We ship worldwide. Shipping times and fees vary by location, which are detailed at checkout.

4. What is your return policy?
We offer hassle-free returns within 30 days of purchase, provided the product is unused and in its original condition. For more details, visit our Returns & Exchanges page.

5. How do I care for my Alcázar Frames?
To maintain your frames, clean them regularly with the microfiber cloth provided. Avoid using harsh chemicals, and store them in the case when not in use.

6. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

7. Do you offer a warranty on your products?
Yes, our frames come with a one-year warranty against manufacturing defects. This does not cover accidental damage or wear and tear.

8. Can I order custom designs or sizes?
At the moment, we do not offer custom designs or sizes, but our frames are crafted to suit a variety of face shapes and styles.

9. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.

10. How can I contact customer support?
For any inquiries, please email us at support@alcazarframes.com or use the contact form on our website. We aim to respond within 24-48 hours